Refund & return policy

Cancelling before dispatch

You can cancel any order at no cost until the pharmacy marks it as packed. Open the order from My Orders and choose Cancel. If you paid online, the refund is initiated the same day.

What you can return

Report any of the following within 7 days of delivery and we will arrange a free pickup and a full refund:

• you received the wrong medicine, strength or pack size;
• the item arrived damaged, leaking or with broken packaging;
• the pack is expired or expires sooner than the stated shelf life;
• the seal was already broken;
• an item on the invoice is missing from the package.

What cannot be returned

These restrictions exist because a medicine that has left our custody cannot be verified as safely stored, and reselling it would put the next patient at risk.

• medicines whose seal or strip has been opened, unless the item was faulty;
• cold-chain products such as insulin, vaccines and certain injectables, which must stay within a controlled temperature range;
• products bought correctly but no longer wanted — a change of mind is not a valid ground for returning medicine;
• items reported more than 7 days after delivery.

How to raise a return

1. Open the order in My Orders and select Report an issue.
2. Choose the affected items and describe the problem.
3. Attach a photo of the item and its packaging. This usually settles the case immediately.
4. We respond within one working day and arrange a pickup where a return is due.

How long a refund takes

The time your bank takes to post the credit is outside our control. We share the refund reference as soon as it is issued so you can trace it.

Partial refunds

If only part of an order is affected, we refund those items plus a proportionate share of the delivery charge. The rest of the order stands.

Contact

Email support@davaa.in with your order number, or call +91 9508178521.